Bits of Gold does not provide wallet's support services.
There are many different wallets out there. In general, please make sure to get a safe, well-known and protected wallet app.
In order to open one, you must download the app, sign up and choose a password you will remember. In order to back up your wallet in case of theft or loss, write down (and don't take a picture of) the 12 or 24 words that the app will provide you and store them in a safe place you will remember.
We recommend that you choose to further secure your wallet with an authentication app, such as andOTP or Google Authenticator.
For more information, you are welcome to go to the Bitcoin Embassy, and ask the volunteers for help. They will be happy to assist you!
The embassy is located at Achuzat Bayit 1, Tel Aviv. Visit the embassy's website to check their business hours or call 03-5440242.